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Tech Support Associate

Werge

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Job Description

This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K-12 software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet based communication.

Benefits

  • Competitive salary and bonus
  • Social insurance, health insurance, unemployment insurance according to Labor Laws
  • Opportunities to be trained in the professional environment to maximize your potential

Job Requirements

  1. Bachelor’s Degree
  2.  1+ years of sales experience or hands-on experience working in hospitality industry
  3. English speaking intermediately
  4.  Customer focus and orientation
  5. Strong communication skills
  6. Action oriented, self-starter and drives results
  7. Ability to apply business insight to solve problems

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